Yes! We’re proud to now offer worldwide shipping to over 160 countries, with lower international rates than ever before. From Los Angeles to Lagos, London to Tokyo—Rokael Beauty is now more accessible across the globe. Shipping rates and delivery times will be calculated at checkout based on your location.

• AFRICA
• Algeria Angola Benin Botswana Burundi Cameroon Burkina Faso Cape Verde Chad Comoros Djibouti Egypt Equatorial Guinea Eswatini Ethiopia Gabon Gambia Ghana Guinea Guinea-Bissau Kenya Lesotho Madagascar Malawi Mauritania Mauritius Mayotte Morocco Mozambique Namibia Nigeria Réunion Rwanda São Tomé & Principe Senegal Seychelles Sierra Leone South Africa Tanzania Togo Tunisia Uganda Zambia
• ASIA
• Azerbaijan Bahrain Bangladesh Brunei Cambodia China Cyprus Georgia Hong Kong SAR China India Indonesia Israel Japan Jordan Kazakhstan Kuwait Kyrgyzstan Laos Macau SAR China Malaysia Maldives Mongolia Nepal Oman Pakistan Philippines Qatar Saudi Arabia Singapore South Korea Sri Lanka Taiwan Thailand Timor-Leste United Arab Emirates Uzbekistan Vietnam
• EUROPE
• Albania Andorra Austria Belgium Bosnia & Herzegovina Bulgaria Croatia Czech Republic Denmark Estonia Faroe Islands Finland France Germany Gibraltar Greece Guernsey Hungary Iceland Ireland Italy Italy Jersey Latvia Liechtenstein Lithuania Luxembourg Macedonia Malta Moldova Monaco Montenegro Netherlands Norway Poland Portugal Romania San Marino Serbia Slovakia Slovenia Spain Sweden Ukraine Switzerland United Kingdom
• NORTH AMERICA
• Anguilla Antigua & Barbuda Aruba Bahamas Barbados Belize Bermuda British Virgin Islands Canada Caribbean Netherlands Cayman Islands Costa Rica Curaçao Dominica Dominican Republic El Salvador Greenland Grenada Guadeloupe Guatemala Haiti Honduras Jamaica Martinique Mexico Montserrat Nicaragua Panama St. Barthélemy St. Kitts & Nevis St. Lucia St. Martin St. Vincent & Grenadines Trinidad & Tobago Turks & Caicos Islands United States
• OCEANIA
• Australia Cook Islands Fiji French Polynesia Kiribati Nauru New Caledonia New Zealand Niue Papua New Guinea Samoa Solomon Islands Tonga Tuvalu Vanuatu

with even more locations to come—stay tuned!

You will receive a shipping confirmation email with a tracking number once your order has been processed. Please allow up to 48 hours for the tracking number to become active.

If your package is confirmed delivered by the mail carrier but is lost or stolen, please contact your local post office or mail carrier to file a claim and initiate an investigation as soon as possible.

Shipping costs vary based on your location and the shipping method selected. You can view the shipping rates during the checkout process.

Yes, we offer free standard shipping on orders over $75 within the United States.

For sanitary purposes, we cannot accept returns at this time. All sales are final. Our lashes are not eligible for refunds or exchanges.

International shipping rates vary based on distance and weight. Please allow up to 3 business days for processing and 5-20 business days for delivery, depending on your location. Note that Customs processing time may cause delays.

Customs and import fees may apply to some international orders. These fees vary by country and order value and are the customer's responsibility. We cannot lower the invoice value or mark orders as gifts.

We are not responsible for lost packages due to incorrect shipping information. If a package is returned to us, we will issue a refund for the order, excluding shipping fees. The customer is responsible for any redelivery fees.

Sale items, including those sold with a promotional code or marked down in price, are final sale and cannot be returned or exchanged.

If you receive a defective or damaged product, notify us via e-mail at orders@rokaebeauty.com within 7 business days of receiving your order to be eligible for a refund. Products must not be worn or altered to qualify.

Shipping costs are non-refundable. If a package is returned due to incorrect shipping information, only the product cost will be refunded, not the shipping fees.

If your order is missing items, please contact our customer service team at orders@rokaelbeauty.com within 7 days of receiving your order.

Once we receive the defective product, we will process your refund within 5-7 business days. You will receive a confirmation email once the refund has been processed.

For any questions or assistance, please contact our customer service team at orders@rokaelbeauty.com. We aim to respond within 24-48 hours during business hours.