Yes, we ship to many countries worldwide. Please check our shipping policy page for the list of available countries and shipping rates.
If your package is confirmed delivered by the mail carrier but is lost or stolen, please contact your local post office or mail carrier to file a claim and initiate an investigation as soon as possible.
Shipping costs vary based on your location and the shipping method selected. You can view the shipping rates during the checkout process.
Yes, we offer free standard shipping on orders over $75 within the United States.
For sanitary purposes, we cannot accept returns at this time. All sales are final. Our lashes are not eligible for refunds or exchanges.
International shipping rates vary based on distance and weight. Please allow up to 3 business days for processing and 5-20 business days for delivery, depending on your location. Note that Customs processing time may cause delays.
Customs and import fees may apply to some international orders. These fees vary by country and order value and are the customer's responsibility. We cannot lower the invoice value or mark orders as gifts.
We are not responsible for lost packages due to incorrect shipping information. If a package is returned to us, we will issue a refund for the order, excluding shipping fees. The customer is responsible for any redelivery fees.
Sale items, including those sold with a promotional code or marked down in price, are final sale and cannot be returned or exchanged.
If you receive a defective or damaged product, notify us via e-mail at orders@rokaebeauty.com within 7 business days of receiving your order to be eligible for a refund. Products must not be worn or altered to qualify.
Shipping costs are non-refundable. If a package is returned due to incorrect shipping information, only the product cost will be refunded, not the shipping fees.
If your order is missing items, please contact our customer service team at orders@rokaelbeauty.com within 7 days of receiving your order.
Once we receive the defective product, we will process your refund within 5-7 business days. You will receive a confirmation email once the refund has been processed.
For any questions or assistance, please contact our customer service team at orders@rokaelbeauty.com. We aim to respond within 24-48 hours during business hours.
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These lashes are so beautiful and they are good for a really long time I’m so bummed to see them sold out
These truly beam.
I have the full redefined lip shader collection. It’s an amazing lipliner. The brush tip is amazing to give you the blurred stain look or to sharpen the lines. Such a great staple to my kit.
I love these velvet lipsticks. They have a beautiful soft finish, with intense color wear. These are now a permanent staple in my kit.
These lip oils are so lightweight with a high sheen payoff. You can’t go wrong I’d used alone or as a topper. Got 4 colors and now I need the full collection.
Super Natural
All of the colours and formulas are gorgeous! Very comfortable on the lips, no drying and lasts long. Really hope these products are around for a long time because I am in love! They also have great customer service.
I am always iffy about celebrity Makeup artist brands, but this one does not disappoint. It is so creamy and long lasting on my lips. I can eat and it won’t smudge off immediately. I can go 3 to 5 hours and it doesn’t move. This is definitely one to have in your kit or in your personal kit as well. I love applying these and the slanted applicator makes it so much easier to keep a sharpness to it and create the perfect Cupid bow.
Love these lashes - my favorite!
These are great and will fit any eye shape and size due to the variation in lengths of the lashes. There are many to choose from in the pack. Rokael’s creations are obviously designed with care and attention to all the necessary details and needs of the customer. Forget the mass produced cosmetics of many brands and instead try something from here that thought has actually gone into.
