Return Policy

At Rokael Beauty, we want you to be 100% satisfied with your purchase!

No Returns for Sanitary Reasons

For the safety of our customers, we cannot accept returns or exchanges on any of our products including lashes, lip items, or other cosmetics.

Defective or Damaged Items

If your order arrives defective or damaged, please contact us within 7 business days of receiving your package. To qualify for a refund or replacement:

  • The product must not be worn, swatched, or altered in any way.

  • Photos may be required to verify the issue.

Final Sale Items

All sale items including those purchased with a promotional code or at a marked-down price are considered final sale and are not eligible for return or exchange. We appreciate your understanding as we uphold the highest product integrity standards. If you have any concerns about your order, please reach out to our Customer Care Team at orders@rokaelbeauty.com 

 

Shipping Policy

Domestic Shipping (U.S. Orders)

All domestic orders are processed within 1 business day. Standard delivery typically takes 3–7 business days, depending on your location and mail carrier.

We offer expedited shipping options at checkout for faster delivery. Shipping costs are calculated at checkout based on order weight, shipping method, and destination.

✨ Free Shipping: We offer free standard shipping on all U.S. orders over $75 (after discounts, before taxes).

International Shipping

International shipping rates vary based on order weight and destination. All international orders are processed within 1 business day. Delivery typically takes 5–20 business days, depending on your location and mail carrier. Please note that customs processing may cause additional delays in tracking updates and delivery.

Customs duties, taxes, and import fees may apply to international orders. These charges are determined by your local customs office and are the customer’s responsibility. By law, we cannot lower invoice values or mark shipments as gifts.

Incorrect Shipping Information

We are not responsible for packages lost due to incorrect shipping details provided at checkout. If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for any reshipping fees.

If reshipment is not requested, we will issue a refund for the order amount excluding shipping costs.

We are also not responsible for lost or stolen packages once the mail carrier confirms delivery. If this occurs, please contact your local post office or carrier directly to file a claim and begin an investigation.

Order Tracking

Once your order has been processed, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update and become active.

Shipping + Return Policy

How can I correct my shipping address?
Do you ship Internationally

Yes! We’re proud to now offer worldwide shipping to over 160 countries, with lower international rates than ever before. From Los Angeles to Lagos, London to Tokyo—Rokael Beauty is now more accessible across the globe. Shipping rates and delivery times will be calculated at checkout based on your location.
Where do you ship?
  • AFRICA
  • Algeria Angola Benin Botswana Burundi Cameroon Burkina Faso Cape Verde Chad Comoros Djibouti Egypt Equatorial Guinea Eswatini Ethiopia Gabon Gambia Ghana Guinea Guinea-Bissau Kenya Lesotho Madagascar Malawi Mauritania Mauritius Mayotte Morocco Mozambique Namibia Nigeria Réunion Rwanda São Tomé & Principe Senegal Seychelles Sierra Leone South Africa Tanzania Togo Tunisia Uganda Zambia
  • ASIA
  • Azerbaijan Bahrain Bangladesh Brunei Cambodia China Cyprus Georgia Hong Kong SAR China India Indonesia Israel Japan Jordan Kazakhstan Kuwait Kyrgyzstan Laos Macau SAR China Malaysia Maldives Mongolia Nepal Oman Pakistan Philippines Qatar Saudi Arabia Singapore South Korea Sri Lanka Taiwan Thailand Timor-Leste United Arab Emirates Uzbekistan Vietnam
  • EUROPE
  • Albania Andorra Austria Belgium Bosnia & Herzegovina Bulgaria Croatia Czech Republic Denmark Estonia Faroe Islands Finland France Germany Gibraltar Greece Guernsey Hungary Iceland Ireland Italy Italy Jersey Latvia Liechtenstein Lithuania Luxembourg Macedonia Malta Moldova Monaco Montenegro Netherlands Norway Poland Portugal Romania San Marino Serbia Slovakia Slovenia Spain Sweden Ukraine Switzerland United Kingdom
  • NORTH AMERICA
  • Anguilla Antigua & Barbuda Aruba Bahamas Barbados Belize Bermuda British Virgin Islands Canada Caribbean Netherlands Cayman Islands Costa Rica Curaçao Dominica Dominican Republic El Salvador Greenland Grenada Guadeloupe Guatemala Haiti Honduras Jamaica Martinique Mexico Montserrat Nicaragua Panama St. Barthélemy St. Kitts & Nevis St. Lucia St. Martin St. Vincent & Grenadines Trinidad & Tobago Turks & Caicos Islands United States
  • OCEANIA
  • Australia Cook Islands Fiji French Polynesia Kiribati Nauru New Caledonia New Zealand Niue Papua New Guinea Samoa Solomon Islands Tonga Tuvalu Vanuatu

with even more locations to come—stay tuned!
How can I track my order?

You will receive a shipping confirmation email with a tracking number once your order has been processed. Please allow up to 48 hours for the tracking number to become active.
What should I do if my package is lost or damaged?

If your package is confirmed delivered by the mail carrier but is lost or stolen, please contact your local post office or mail carrier to file a claim and initiate an investigation as soon as possible.
How much does shipping cost?

Shipping costs vary based on your location and the shipping method selected. You can view the shipping rates during the checkout process.
Do you offer free shipping?

Yes, we offer free standard shipping on orders over $75 within the United States.
What is your return policy?

For sanitary purposes, we cannot accept returns at this time. All sales are final. Our lashes are not eligible for refunds or exchanges.
What are your international shipping rates and delivery times?

International shipping rates vary based on distance and weight. Please allow up to 3 business days for processing and 5-20 business days for delivery, depending on your location. Note that Customs processing time may cause delays.
Are there any additional fees for international orders?

Customs and import fees may apply to some international orders. These fees vary by country and order value and are the customer's responsibility. We cannot lower the invoice value or mark orders as gifts.
What happens if I provide incorrect shipping information?

We are not responsible for lost packages due to incorrect shipping information. If a package is returned to us, we will issue a refund for the order, excluding shipping fees. The customer is responsible for any redelivery fees.
Can I return or exchange sale items?

Sale items, including those sold with a promotional code or marked down in price, are final sale and cannot be returned or exchanged.
What should I do if I receive a defective or damaged product?

If you receive a defective or damaged product, notify us via e-mail at orders@rokaebeauty.com within 7 business days of receiving your order to be eligible for a refund. Products must not be worn or altered to qualify.

Are shipping costs refundable?

Shipping costs are non-refundable. If a package is returned due to incorrect shipping information, only the product cost will be refunded, not the shipping fees.
What should I do if my order is missing items?

If your order is missing items, please contact our customer service team at orders@rokaelbeauty.com within 7 days of receiving your order.
How long does it take to process a refund for a defective product?

Once we receive the defective product, we will process your refund within 5-7 business days. You will receive a confirmation email once the refund has been processed.
How can I contact customer service for further assistance?

For any questions or assistance, please contact our customer service team at orders@rokaelbeauty.com. We aim to respond within 24-48 hours during business hours.