Watch Rokael Lizama describe each lash style in the Rokael Beauty collection.
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8 reviewsWatch Rokael Lizama describe each lash style in the Rokael Beauty collection.
Yes, we ship to many countries worldwide. Please check our shipping policy page for the list of available countries and shipping rates.
If your package is confirmed delivered by the mail carrier but is lost or stolen, please contact your local post office or mail carrier to file a claim and initiate an investigation as soon as possible.
Shipping costs vary based on your location and the shipping method selected. You can view the shipping rates during the checkout process.
Yes, we offer free standard shipping on orders over $75 within the United States.
For sanitary purposes, we cannot accept returns at this time. All sales are final. Our lashes are not eligible for refunds or exchanges.
International shipping rates vary based on distance and weight. Please allow up to 3 business days for processing and 5-20 business days for delivery, depending on your location. Note that Customs processing time may cause delays.
Customs and import fees may apply to some international orders. These fees vary by country and order value and are the customer's responsibility. We cannot lower the invoice value or mark orders as gifts.
We are not responsible for lost packages due to incorrect shipping information. If a package is returned to us, we will issue a refund for the order, excluding shipping fees. The customer is responsible for any redelivery fees.
Sale items, including those sold with a promotional code or marked down in price, are final sale and cannot be returned or exchanged.
If you receive a defective or damaged product, notify us via e-mail at orders@rokaebeauty.com within 7 business days of receiving your order to be eligible for a refund. Products must not be worn or altered to qualify.
Shipping costs are non-refundable. If a package is returned due to incorrect shipping information, only the product cost will be refunded, not the shipping fees.
If your order is missing items, please contact our customer service team at orders@rokaelbeauty.com within 7 days of receiving your order.
Once we receive the defective product, we will process your refund within 5-7 business days. You will receive a confirmation email once the refund has been processed.
For any questions or assistance, please contact our customer service team at orders@rokaelbeauty.com. We aim to respond within 24-48 hours during business hours.
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